MINING these new systems must provide useful information to help us glean specific insights and improved knowledge to enable better solutions . This will enable the organisation to be more customer centred and in doing so , will allow for an increase in customer efficiencies .”
With large data assets comes the need to protect personal information and comply with privacy policies too . To ensure these requirements are met , Coal Services has engaged InfoTrust as its security partner , who are working with Kidson at each stage of these projects to ensure that they apply the best and most trusted form
of security they can .
So , how does the system function when facing the client ? “ We have five different businesses that will interact with the coal miner for various reasons . From a health perspective it can be anything from a pre-work placement medical required under the statutory responsibilities of Coal Services , to annual medicals for mines rescue brigadesmen . On the other side , you ’ ve got injury claims and management processes as part of the workers ’ compensation component of the scheme . In addition , every NSW coal miner will likely come through our
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