COAL SERVICES PTY
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“The goal is to provide systems that will give ease of access for our employees to provide better levels of service to customers ”
— Gillian Kidson , Head of IT , Coal Services
example , partnered with Finity to develop a tool that blends an individual ’ s entire claims history together so case managers and injury management advisors will have a holistic view of the person ( rather than a single claim or injury view ) to enable a more personcentric approach to injury management and improved experience for the worker .
At a larger level , and because it operates across multiple touch points with its customers , Coal Services has amassed a large store of data surrounding workplaces , mine companies and workers .
“ An important part of the architectural design has been geared towards how we share the data that can be shared and lock down the data that can ’ t . So , we ’ re just working through that architecture at the moment with a view to implementing some master data sets across the business and a middleware application to enable us to transfer and share that core data ,” Kidson explains .
“ The goal is to provide systems that will give ease of access for our employees to provide better levels of service to customers . But at the same time ,
OCTOBER 2018