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function , as has been the ‘ rights ’ of the customer , be that internal or external . An internal customer is where we are facilitating movement of materials for one of our maintenance or build facilities that maintain or build locomotives all over Australia . Externally , some customers maintain their own assets , so they would procure their own materials from us to facilitate their asset management .”
At the same time , UGL has been incredibly focused to ensure this operational shift does not result in a decline in its customer service
offering . This has been an absolute deliverable for the firm as it has transformed the supply chain over the last year . “ Competition is no longer between companies , it ’ s between supply chains .” added Newman . “ It is difficult to compete on price , brand loyalty is diminishing , there are low-cost economies all over the world ; but a supply chain that delivers the right product , in the right place at the right time , and for the right customer in the right quantity and quality … well , you can ’ t beat that .”
72 October 2015