TECHNOLOGY
A STUDY BY Tata Consultancy Services ( TCS ) shows that retail CIOs are primed to lead the innovation agenda .
In an era of digital Darwinism and evolving consumer behavior , there is a critical need for retail CIOs to transition from a focus on the ‘ back office ’ to driving innovation as C-level strategists , according to the findings from the study titled ‘ The Global Agenda Of Retail CIOs .’
In today ’ s rapidly changing , consumer-centric retail landscape , CIOs must take a larger role in their company ’ s technological advancement , according to a study released today by TCS , ( BSE : 532540 , NSE : TCS ) a leading IT services , consulting and business solutions organization .
TCS commissioned Forrester Consulting to conduct the December 2013 study , “ The Global Agenda of Retail CIOs ,” to evaluate the state of IT within the global retail industry and CIOs ’ attitudes and plans toward key trends and ever-more disruptive , challenging technologies .
In-depth interviews with senior business and IT executives at global retailers found that the potential
for CIOs to embrace disruptive technologies are far too often hampered by a lack of key resources and business alignment .
This is illustrated through the fact that almost two thirds ( 64 percent ) of global retailers consider cost reduction as a major focus over the next few years , compared to only two-fifths ( 38 per cent ) citing innovation .
“ Retail CIOs are uniquely positioned with an enterprise-wide perspective to overcome operational silos and become
16 October 2015