AXA LIFE JAPAN
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“ Once they can understand how we can better leverage technology to continue to grow and better serve our customers , then we can challenge the way we work even more which in the long run will allow us to become more efficient as one unified team ”
— Hervé Le Hen , Executive Officer and Chief Operating Officer
technology capabilities . But as Le Hen notes , with the pace of change across the industry even AXA has had to redefine its own IT infrastructure .
“ Industry wide , IT was still perceived as simply a cost centre . We have to immerse and invest in IT , because that ’ s how we run our own business ,” he says . “ Traditionally there has been product development and service to customers , two separate elements that were never truly aligned . This is what needed to change .”
In order to drive innovation , part of AXA ’ s ambition will see the company look internally within the business and reassess where more investments and greater efficiencies can unlock further value as the company grows .
“ We want to become a tech-led company and a data-driven company and so IT has had to take a seat at the table because without it , it would be very difficult to drive any form of transformation ,” says Le Hen .
Such a seismic shift in the percep-
NOVEMBER 2018