VOLVO GROUP AUSTRALIA
SUPPLY CHAIN said he had three words for his audience : “ service , service and service .” Voorhoeve sees this as quintessential to Volvo Group ’ s market success . “ Especially now with a market that ’ s cooling down , the extra attention that you can give to a customer - being there for them is key .”
Voorhoeve explains that in this mature market Volvo Group Australia strives to be a business-solution provider . “ We go a step further from just selling the product to actually endeavoring to be a business partner and helping customers run their business .”
Continuous Improvement : Obviously , Volvo Group isn ’ t the only company in the world claiming to focus on their customers . However , Voorhoeve comes from customer service , that ’ s his background , granting a significant competitive advantage in this specific area . Having run his own business prior to his position at Volvo Group as well as coming from a family that was service minded , he has customer service in his DNA , and is very much in tune with the critical importance of being genuinely connected with customers . This has truly nurtured his appreciation and intelligence in regards to dealing with customers .
“ I started out with Volvo in the Customer Contact Centre where I would help our customers work with our products and providing solutions , all day every day ,” says Voorhoeve . “ I try to put myself in our customer ’ s position , and focus on what I can do to exceed their expectation , to go the extra mile . That is personally very important — I feel good when my customers feel good . My customers can trust that I will do whatever I can to make sure they are more than happy with the products and services they get from me . If you focus on there always being room for improvement , you ’ ll achieve a distinguishing factor . If you do something right , you build a relationship and continue doing business with that customer .”
Long-running Environmental Consciousness Voorhoeve continues to reinforce Volvo Group ’ s core values of Quality , Care for the Environment and Safety . You ’ ll find that in all of their products .
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