service and maintenance side is fairly stable : there are lower activity levels in Western Australia and Queensland so trucks are driving less kilometres ; on the other hand , New South Wales and New Zealand are going very well and Victoria is maintaining its momentum .”
“ Coming from Asia , what ’ s especially interesting in Australia is it ’ s a very mature market ,” says Voorhoeve , “ that means customer focus becomes more important . In Australia we ’ re on a level where your product quality and features are essentially hygienic ; a base factor .”
In a mature market , you have fantastic infrastructure , strong regulations and a good focus on safety , giving Volvo Group strong opportunities to go one step further and help customers run their businesses more efficiently . “ It ’ s really by focusing on the customer that you drive the business ,” says Voorhoeve .
At his first dealer conference in February of this year , Voorhoeve
54 November 2014 www . vo