UNITINGCARE QUEENSLAND
want to share the drivers of cost with our internal customers so that they can manage those themselves .”
Customers are going to see further service improvements in the coming year , she promises , with more self-service capability . They might not even notice some of these changes , but will appreciate new ways of engaging through AI tools such as chatbots , which she plans to introduce to further enhance the service experience . “ We are implementing foundational technology ,” she adds . “ Like an integration hub , an identity management platform and an information analytics platform , and we are also replacing some back-office systems like our financial management information and CRM systems .” Post implementation , all of these systems will be transitioned to Wipro for support .
Nina Du Thaler confesses that her job with UnitingCare takes up most of her resources , but she retains
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MAY 2019