CONSTRUCTION systems is increasingly automated , the necessity of an individual to come out to the site for a routine inspection is greatly reduced , allowing for the most seamless tenant experience possible . It also means that tenants aren ’ t annoyed by essential building services regularly failing , and in the long term , this increases tenant retention for the landlord .
“ The key for me is how we present that information to our clients in a way that not only adds value to the process , but enables our clients to make better , faster decisions ,” Bull said . “ I read a statistic the other day which said that in 1976 the average supermarket or grocery store stocked 9,000 items and now the average store stocks about 40,000 items . But your average shopper only needs about 150 , so you think about all of those snap decisions that they have to make , walking around the supermarket . I used that analogy in our market as well . If I know my client needs 150 things then I ’ m going to try and create an environment where they ’ re not faced with 40,000 items , they ’ re faced with 150 that they do want .”
Their call center optimization is only one of many changes Colliers is making to pass greater value on to their clients . Another is the total redesign of the company ’ s facilities management software , which governs day-to-day operations throughout the business . It manages a host of factors including workflow , procurement , risk management , contractor management and more .
According to Bull , the change in platform for Colliers will allow them some exciting new capabilities .
“[ It ] changes how we operate on a day-to-day basis because it ’ s optimized for use on mobile devices and now frees people up from their desks , enabling them to get out in the buildings in front of tenants and in front of clients ,” Bull said . “ It adopts things like producing QR codes for assets . So we can apply a QR code to an asset and someone can walk up to it , scan it , text it to a relevant person and straight into our facilities management platform where they can pull up information about that asset .”
www . colliers . com . au 59