COLLIERS INTERNATIONAL
where they can monitor alarm outputs ,” he said . “ So now what we are doing is pushing alarm outputs from some of the building management systems into our call center environment .”
In essence , this shifts a very large portion of the building ’ s maintenance requirements from a situation where someone is sent out after a tenant gets irritated over an issue to one where the company can be proactive . By allowing call center representatives to monitor alarm outputs in real-time , maintenance professionals can be dispatched long before the tenant even realizes there ’ s a problem .
“ This changes the entire paradigm for the industry — we ’ re moving from a very reactive approach to actually monitoring the building condition and trying to stop faults before they become tenant-related issues ,” Bull said .
This is all made possible by the information that “ big data ” provides . As the monitoring of
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