MERCER MARSH BENEFITS
148 and conditions , predictive cost modelling and hypotheticals . Clients can then benefit from both early warnings to any future cost increases , as well as a view of all of the underlying drivers of those costs .
Looking forward , Roper can see that the claims process is moving to become wholly digital in the wider industry . As an athlete with a particular love for triathlons , Roper uses various apps such as Strava and Relive in order to track his performance . Wearable technology , he believes , will become an integral part of the medical insurance industry in the future . “ In addition to simply providing fun data postexercise , wearable technology will undoubtedly impact medical insurance as well . The more data that insurers have on individuals , the more accurate the pricing and therefore the more incentive to improve health .” Wearable technology will be amongst many other types of disruptive technology that will enter the region . “ Telemedicine has to come to Hong Kong , despite regulatory challenges . There are also many advanced chatbots or virtual assistants that can serve as a triage service
MARCH 2020