HEART FOUNDATION OF AUSTRALIA
214 people , people like different mediums – some like written word , others like face to face . Some like to be in a group and sit back and listen , others like it to be more intimate or a one-on-one discussion . I try to build all those aspects in and communicate on a level people actually want to receive so they take in what I talk about .” At the foundation ’ s Melbourne office , the IT team is located in the centre of the building , which Riddle believes symbolises its place at the heart of the business as well as encouraging people to ask questions and understand what they do .
For Riddle ’ s team , communication
“ We ’ ve built a new platform with which we can totally engage the customer , and start measuring how they ’ re choosing to engage with us ”
Shane Riddle CIO , National Heart Foundation of Australia involves gathering together every morning for a few minutes , a part of the Agile philosophy he ’ s brought in . “ People talk about what they did yesterday , what they didn ’ t get through and what they ’ re going to do today . That gets communication working across the team – people can chime in if they hear of a roadblock and offer suggestions . Other groups have now started to pick up on that as well and for me that was encouraging as I didn ’ t want to push
MARCH 2019