TRANSITIONING TO THE CLOUD
TECHNOLOGY
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141 crutches is no easy task . What customers are really expecting is to log on to a portal , load up all the information about their claim electronically , track it and get paid automatically .”
With customer requirements in mind , MLC Life Insurance has implemented a new platform called LifeView , which will make the insurance and claims experience easier for members of superannuation funds . The platform is designed to help improve member engagement , automating processes and decreasing response times . “ It allows members to manage their insurance needs online and , should they need to make a claim , to be able to track its progress ,” says Girn . “ This has been great for members because claims can go straight through for assessment without the need for lots of manual paperwork . The portal also offers an integrated experience for trustees and administrators , providing superannuation funds with transparent view of the claims process .”
TRANSITIONING TO THE CLOUD
Having moved to the cloud under two years ago , MLC Life Insurance has
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