MLC LIFE INSURANCE
140
“ We ’ ve introduced LifeView for our group customers which is a platform we offer to superannuation funds and it ’ s been very important to us ”
— Sarv Girn , Chief Innovation and Transformation Officer effective understanding of what customers expect from a life insurer . “ The demands of the customer have changed because customers expect everything to be done online now . Three years ago , I had a nasty fall where I broke my ankle and ended up in hospital ,” explains Girn . “ At the time , I was part of another life insurance company and having to make a claim wasn ’ t easy . I couldn ’ t really load all the documents up online and I had to physically go around to a GP , surgeon , and the hospital to get documented proof that I ’ d been injured , which on
MARCH 2019