TECHNOLOGY CONTEMI — A STRATEGIC PARTNERSHIP
Contemi , a global leader in next generation IT solutions and supporting customers through digitialisation journeys , has been a key strategic partner of Singapore Life since the beginning . For Shanahan , the relationship between the two represents the way in which Singapore Life truly values its partners . “ There are several aspects that we deeply value with Contemi ,” he says . “ First , their proactive and deeply supportive culture , which lies at the heart of all our key relationships . Secondly , they understand our business and they add value to our thinking and our solutioning and our designs constantly . Thirdly , the technical skills and knowledge and , increasingly , experience , arising from Contemi ’ s home in Vietnam .” It is this third part in particular that highlights Contemi ’ s role in the growth of Singapore Life . Shanahan notes that the education system , culture , work ethic and competitive landscape in Vietnam is rapidly transforming , giving rise to what Singapore Life believes is a “ powerful new force in technology , particularly in software development ”.
Contemi is integral to the company ’ s architectural , design , development , testing and rollout capabilities , participating and collaborating in the entire product lifecycle . “ Sustainability in any friendship arises from mutual contribution to the relationship ,” says Shanahan . “ For SingLife , we work hard to contribute to all our friendships . For Contemi we experience their contribution continuously and proactively and we benefit from their insights and experiences .” Contemi has taken the lead role in developing Singapore Life ’ s direct and advised portals . Every customer of Singapore Life engages with the company through these portals , as do its advisors , and so Contemi allows the company to innovate and to improve both the portals and the customer and advisor relationships . “ Our policy serving is accessed via our portals in the first instance , meaning that an increased portion of customers ’ needs are performed directly by customers and advisors in their portals ,” says Shanahan .
“ We are continuously expanding the capabilities of the portals so that the experience is maintained at a worldclass level and so that customers and advisors access the most efficient solutions for their needs . We very much look forward to Contemi continuing in this role as we expand into new business lines and geographically .”
125 asia . businesschief . com