A TEAM EFFORT
TECHNOLOGY
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109 to drive the demand and the prioritisation process . Then their voice is heard . They drive the change agenda .”
A TEAM EFFORT
With the agenda driven by customers , it ’ s important that each and every member of AXA ’ s 160,000-strong colleague base is on board in order to promote the best service to every customer . Managing a significant change , and the shift in culture it brings , across such a mammoth organisation is vital to make things work all the way to the end customer .
“ We foster a strong change management process where we make sure we communicate , evangelise and onboard our colleagues in all parts of the organisation ,” says Shah . “ That ’ s one of our key success factors in implementing a lasting change .”
This is not always easy given that AXA is dealing with new technologies and working across a plethora of different locations , but Shah maintains that it ’ s possible with a combination of training and open communication . This is not just looked at in terms of individual jobs ,
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