SUN LIFE FINANCIAL
116 who have a very , very niche solution to solve a particular business problem and we partner with them to basically bring in both utilities in our ecosystem .”
“ It ' s about combining the right client experience with a frictionless business .,” adds Sarda . “ It ’ s pulling that business growth in a non-linear manner , which means that our operating expenses don ' t necessarily grow in the same tandem as the growth content .”
Such growth is , of course , in the face of growing competition . Whilst traditional businesses in banking and insurance previously held sway , preventing non-traditional players from entering this market , the walls are being broken down . Such shifts have led to the growth of digital banks and insurers which house an entirely alternate business model .
“ These startups don ' t have much legacy or baggage , so their ability to ramp up is pretty quick . Non-traditional players , such as Amazon and Alibaba have
“ Data is a glue which is bringing holistic synergies between all these digital assets and physical channels to make it a very streamlined experience , and filters into our overall data strategy ” —
Ritesh Sarda , Chief Information Officer
JULY 2018