TECHNOLOGY
security etc .,” he says .
“ I see the ‘ C ’ in CIO as a change agent . The ‘ I ’ stands for somebody who is bringing real technology innovation solutions to solve real business problems , and the ‘ O ’ is to enable and improve operational efficiency .”
Distinctive client experience With this in mind , the company has looked to transform its operations from the view of its three key stakeholders : financial advisors , policyholders and its internal operations .
The introduction of an iPadbased point of sales system , for example , has sought to enable financial advisors to support clients across their entire sales journey . An app for financial advisors also allows them to view the portfolio of clients , and where they are at each stage of the application process .
“ This tool also enables financial advisors to track all their new business , commission , their sales target and so on ,” adds Sarda .
“ For our second key stakeholder , the policyholder or client , we have launched our new mobile app . This has provided a simpler , more holistic view for clients and shows their overall portfolio with Sun Life , spanning their coverage and assets . It also gives clients a breakdown of what they have really bought
111 asia . businesschief . com