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Automation and AI are an important tech avenue for the company . “ People are still looking for the right angles in the pursuit of AI ,” says Bosker . “ You need to either train people or actually find the right talent to implement it successfully .” Bosker sees this as an opportunity . As a global company , NTT DATA can attract a talent pool that most of its customers can ’ t . “ Some of the R & D assets we are currently focusing on are to be deployed internally first ,” states Bosker . “ Although we intend to sell these solutions in the future , it ’ s important to digitalize
our own processes and enhance our workforce to ensure we actually have enough resources to keep up with the work our growth is developing . This guarantees we can create the highest value for our customers , ensuring ondemand support for every single one of them in the future .”
According to Bosker , digital transformation has encouraged companies to reconsider employee relationships . The focus , he says , is on finding the right employees and keeping them in-house . Business Solutions uses a design-thinking model to be able to
JANUARY 2020