LIEBHERR-AUSTRALIA
customers coming back , Liebherr provides not only exceptional service but also high-quality customer support and interaction .
The company provides almost complete visibility into the design process for the customer , allowing them to provide feedback throughout the process .
“ We listen to the customer and develop a product they really want ,” said Pichanick . “ There ’ s so much passion in the business , and that ’ s a big part of the reason we ’ ve become so successful and enjoy what we do . Everyone that works at the company is proud and really wants to become part of that journey to become successful . The customers really enjoy it as well ; they get great visibility into our business . They see the simplicity : if there ’ s a problem , it gets fixed very quickly . That ’ s just the way the business works .”
Liebherr-Australia doesn ’ t offer the whole range of products their competitors have . Although they manufacture for the niche market of digging and hauling dirt , it ’ s one of the most important parts of the mining process . Their goal throughout is to offer the most
178 January 2015