SOCIAL FUTURES
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Futures takes a person-first approach to design , so we spent a considerable amount of time with the people who are going to be the beneficiaries of our tech solutions ,” Martin says . “ Lumary has always maintained a person-centred approach to its product .” Together they developed an application , migrating 7,000 records held across dozens of spreadsheets into a Salesforce client management system . Moving onto digital platforms such as cloud-based applications and data has allowed Social Futures to better coordinate its staff and unlock productivity . In moving its workforce management solutions onto Fusion5 ’ s Empower HR platform , Social Futures saw an 80 % reduction in payroll errors . By using cloud-based training , it ensures its almost 300 employees all have access to the same information and elements of its recruitment process are also automated .
“ We talk about change management and it ’ s not always done well ,” Martin explains . “ What worked well in one area through ambassadors and training small focus groups might not work in another .” Checking in on progress is a major element of Social Futures ’
“ In my experience , without that set of principles to focus on , without a roadmap , you become reactionary . This has made us a lot more strategic ”
— Ashleigh Martin , Manager of Digital Innovation and Transformation , Social Futures
FEBRUARY 2020