automating base level transactions or outsourcing transactional IT systems , the goal is to move the organisation ’ s ICT focus from solving problems as they come to using automated systems to avoid them altogether and allow staff to spend less time on admin and more time with clients . “ We traditionally operated like a help desk ‘ break , fix ’ service ,” Martin says . “ Now , we focus our IT function on higher added value , co-designing solutions with staff to truly meet their needs .” The organisation leverages its status as a not-for-profit to gain access to technology that has traditionally been the domain of large , well-funded commercial enterprises . “ In terms of scalability , tech has been an enabler .” Martin says .
Partnerships have been key in helping Social Futures achieve this mission and their partnership with Australian-based cloud service provider Lumary has been crucial to its success . In 2018 , Social Futures was looking for help in managing its NDIS Local Area Coordination programme ; Lumary has experience developing a suite of products for the disability and aged care sectors in Australia . “ Social
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