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but we also need to identify services gaps in our communities to better design programs and advocate for funding ,” Martin says . His team has designed a comprehensive IT strategy , reviewed yearly , aligning current business needs with a vision of greater organisational effectiveness and tech sophistication . “ In my experience ,” Martin says , “ without that set of principles to focus on , without a roadmap , you become reactionary . This has made us a lot more strategic .”
Social Futures is looking into how tech can best serve people : staff , funders , donors and clients . The sector as a whole is becoming more oriented towards customer service . New technology allows Social Futures to clearly track its progress and offer data-driven insights . On the funding side , this means being able to integrate with whatever platform funders use to track outcomes . On the delivery side , it is about efficiency . Social Futures information systems have moved from transactional local-based services to scalable dynamic utility-based offerings that better meet the needs of all stakeholders . Whether this is
FEBRUARY 2020