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The organisation close to doubled in size over an ambitious timeframe , now employing almost 300 staff across 21 locations . “ With that expanded footprint and staff , we needed to establish new ways of collaborating with each other , new ways of making decisions , tracking outcomes and supporting staff services ,” Martin says .
The organisation ’ s focus is on establishing new frameworks and systems , understanding best practices and sharing these across its many locations to ensure clients have a consistent experience no matter
where they are . “ The strategy for the board is one of thoughtful growth and expansion ,” Martin says . “ It means we ’ re setting our agenda to best scale our impact and maintain our unique organisational culture even as we grow .” This involves setting a clear plan while simultaneously remaining open and flexible . “ We consider ourselves a learning organisation . We can change when we need to .” This is especially relevant as the human services sector moves to outcomes-based funding models . “ Not only must we be able to demonstrate the impact we ’ re having
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