ACTIV FOUNDATION
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“ The biggest challenge since I joined Activ has definitely been the fact that , as there have been massive changes rolling out across the whole sector , Activ has been rolling out its own massive technology transformation as well ,” says Dunn . “ Everyone , everywhere , has to deal with change in some way , but our team has had a double dose of it , having to contend with sector-wide change in tandem with tech transformation . It ’ s a tough gig , and they ’ ve all been truly fantastic .”
Activ ’ s digital transformation has been focused on three key areas : adopting new technologies to drive efficiency ; implementing cybersecurity that doesn ’ t impede operations and , most importantly , finding new ways to allow its staff to spend more time with their customers .
As a driver of efficiency and customer centricity enablement , making Activ ’ s technology more mobile was a natural step for Dunn and his teams . “ Our old systems were making our
FEBRUARY 2020