CLICK TO WATCH : ‘ A DAY IN THE LIFE OF ANDREW – AN ACTIV CUSTOMER ’ 237 and services . This is a landmark reform , and has completely changed the environment in which disability service providers operate . “ It ’ s a once-in-a-generation shift that ’ s completely changed the funding model and how the sector actually functions ,” says Dunn . “ The philosophy behind it is all about giving more choice and control to people living with a disability . The thing I really love about it is that it ’ s transferred the power of disability support funding away from providers and put it in the customers ’ hands . Now , customers
have far more choice and control as to where they want to spend and where they want their services to come from . The NDIS aims to guarantee fairness , dignity and equity for people living with a disability , which aligns with our strategy here at Activ .” This historic restructuring of the sector has prompted non-profits like Activ to reevaluate their approach to be more commercially minded when it comes to attracting and retaining customers , as people with disability and their families are given more choice across an increasingly competitive space .
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