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Tulitt admits it ’ s been a challenging process for frontline staff , but they ’ ve risen to the challenge . “ It ’ s a well-established , heavily unionised business where perhaps it ’ s not always been easy for staff to trust management , but our commitment to being as honest and transparent as possible is helping us move away from an ‘ us and them ’ mentality so we can deliver initiatives together .” He stresses the importance of using the right forums to get feedback and incorporate that with company strategy . “ We ’ ve got to mould that vision with the staff so they understand where we ’ re trying to go and bring them on the journey . It ’ s been a key piece of the puzzle that ’ s been missing previously .”
Technology has played a role in that culture shift . “ Introducing new technology is always a challenge ,” maintains Tulitt . “ We have an older workforce that are actively embracing the new technology ; the driver tablets we ’ re introducing essentially replace the paper function of the business . When a locomotive engineer books on they
FEBRUARY 2020