TECHNOLOGY
For FedUni the competitive market , fee deregulation and pure online providers are among the factors that challenge enrolment numbers and halt the decline in student retention . This is where one of the core principles in IT is key – Information is an asset . The university sits on plenty of data but that data was dispersed across various locations , through many systems , in multiple databases including PeopleSoft , Oracle , Postgress , MS SQL , Access , and in Excel and CSV files . The mass of data residing in social media formed another great pool , but these sources were hard to access and not joined up . “ We couldn ’ t easily identify which students were vulnerable : imagine the positive effect on student retention if we could use that material to give us insight into their individual situation ? What is driving them , and what is holding them back , what else can we do to support them ? What a personalised experience our student and teachers will have with such support and insight ,” says Tully .
To address this the ITS team turned to fraXses , a UK based company that
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