the challenges of keeping the remote workforce productive and satisfied , while keeping service delivery high and costs low ,” reflects Arora .
In the ‘ new normal ’ that organisations are faced with , employees are embracing engaging remote working environments , supported by cloud-based platforms . “ In these unprecedented times , the cloud has become an organisation ’ s primary - if not exclusive - means of keeping employees motivated , supported , and productive – anytime , anywhere ,” adds Arora .
47
THE IMPORTANCE OF HAVING THE RIGHT MINDSET AND CULTURE WHEN IT COMES TO HUMAN AND AI COLLABORATION IN HR
“ With wider business disruption taking place across industries , the need for a continuous learning culture has never been more important for growth . Alongside AI ’ s potential for improving learning and development , HR leaders need to drive positive cultural change with the necessary leadership support . An organisation ’ s focus should be on responding to employees ’ changing needs . HR managers should always ensure AI adoption is modified to make the organisation more agile , and to suit the organisation ’ s culture , rather than disrupt it .”
Aditya Arora , CEO of Teleperformance India
businesschief . asia