THE BENEFITS AND CHALLENGES OF ARTIFICIAL INTELLIGENCE ( AI ) IN HR
64 % of people surveyed trust robots more than their managers . Oracle ’ s geographic findings ranged from 90 % in India , 88 % in China , 84 % in Singapore , 76 % in Japan and 58 % in Australia / New Zealand .
THE BENEFITS AND CHALLENGES OF ARTIFICIAL INTELLIGENCE ( AI ) IN HR
Benefits :
• Increased accuracy when it comes to hiring , for long-term operational success . “ Organisations can use predictive algorithms to estimate a potential candidate ’ s fit for a position , and funnel the selection process to allow for the best fitment in a given situation ,” says Aditya Arora , CEO of Teleperformance India .
• Reduced bias in the hiring pro- cess . “ AI can be programmed to ignore demographic information about candidates that typically leads to biased human decisionmaking ,” says Aditya Arora , CEO of Teleperformance India .
Challenges :
• The misconception that implementing AI eliminates human intelligence from HR . “ This is far from the case . Investment in AI provides human agents the ability to handle tasks demanding attention , enhancing the entire cycle of the employee experience . AI-powered chatbots , in particular , make HR processes simpler , faster and safer , facilitating fluid two-way dialogues between remote employees and senior leaders – with more personalised experiences ,” says Aditya Arora , CEO of Teleperformance India .
• The ability to keep up with the pace of technological changes in the workplace . Oracle reports that 76 % of workers and 81 % of HR leaders find this challenging .
43 businesschief . asia