SEAMLESS COLLABORATION
TECHNOLOGY 137 messaging system , LINE , as well as artificial intelligence ( AI ) and personal agents that engage with customers , the company has retained its call centre , which has been recognised as one of the most distinguished customer contact centres in Thailand , winning the government ’ s Consumer Protection Call Centre Award in 2017 .
SEAMLESS COLLABORATION
By embracing long-term partnerships , particularly in bank assurance , FWD Thailand renewed its existing partner-
“The challenge is balancing the standard technology used which gives us better leverage in terms of cost , but also the local customisation ”
— Verapat Chantaravannakul , Chief Information Technology Officer
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