TECHNOLOGY
CLICK TO WATCH : FWD INSURANCE PROFILE 131 understanding of the value that technology can bring . However , this is with the caveat that longstanding employees , some with decades of experience at the company , have to also see this value in order for the business to reap financial rewards .
Providing mindset and culture training which is open for any interested employee , the business has therefore focused on making its workers more agile and has also worked to enhance their emotional intelligence .
“ We can customise our courses which are open for all employees to better understand who they are as a person . What are their key strengths against particular areas of improvement ? At the same time , infusing the Agile mindset and Lean thinking , which we believe are the key ingredients for our highly dynamic and fast-moving environment ” adds Chantaravannakul .
For FWD Thailand , ‘ digital ’ doesn ’ t solely encompass IT or technology , but is a mixture between customer centricity , marketing , operations and IT . Over 150 people from multiple departments consequently form part of its digital operations .
www . businesschief . com