Key areas within HR that have benefited from AI include analysis of employee surveys - known as voice of employee ( VOE ) analytics - and removing human bias . “ Our new research shows that AI tools are better than humans at analysing employee surveys ,” comments Eubanks , while IBM states that “ as we work to develop AI systems we can trust , it ’ s critical to develop and train these systems with data that is unbiased and to develop algorithms that can be easily explained .”
When it comes to robotic process automation ( RPA ) the technology encompasses the likes of chatbots , natural language processing ( NPL ), machine learning , and AI . These capabilities can improve communications and increase productivity via access to the right data at the right time . Future trends for RPA within the HR sector include chatbots , with predictions that HR chatbots will be implemented at more than 50 % of companies by 2022 .
Common questions asked to chatbots relate to payment , holiday leaves , social benefits and employee general rights . By having the technology
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