Business Chief APAC+ANZ Magazine August 2020 | Page 196

DULUXGROUP
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365 . We worked with SureCity Networks and Telstra to improve the flexibility and reliability of our network . When the Australian Government implemented confinement measures , the importance of that work clearly showed . The officebased workforce remained operational without disruption . Even our Customer Service teams transitioned home from one day to the next without dropping a call ”.
“ Analytics played a big role during the pandemic as well . The insights they provided allowed us to build a rich picture of our business , our industry and the market . Analytics also helped us better assess how to pivot existing businesses , and quickly test new business
AUGUST 2020