DULUXGROUP
182 introduced a level of flexibility that will help customise mass paint production .”
“ Creating a superior experience for our customers often means addressing key pain points and providing additional services that complement our great products . Our ‘ Find a Painter ’ service connects you with Dulux Accredited painters across Australia , whilst our live chat connects you with an interior designer who can help you with what happens to be one of the most difficult decisions you will ever make : “ which shade of white should I pick ?”
Etiemble shares one example of improvement enabled by investments in artificial intelligence ( AI ). “ AI features heavily in our operational roadmaps , particularly around efficiency and customer experience ,” notes Etiemble . “ We have been leveraging it to empower our sales force with real insights and prompts of the ‘ next best conversation ’ with their customers .”
To support innovation in the digital space , Etiemble set up an incubator program providing coaching , connections , methodology and resources . ‘ Fast-Track ’ helps design and test
AUGUST 2020