DB SCHENKER
controlling , project management and conflict resolution . The company aims to develop employees over the long term . DB Schenker also aims to keep them , which according to Sørensen , can be a challenge .
“ In China there is generally a relatively high staff turnover . It is quite a hot labour market so there is a relatively high turnover ”, he says . However , DB Schenker gives its employees a reason to stay . “ A lot of our people , especially our young people have a great chance to advance their careers relatively quickly ”, Sørensen comments . Furthermore , DB Schenker gives staff members the opportunity to take on big roles at a young age .
Challenging competitors “ If we are looking at domestic distribution , we are way ahead ”, Sørensen replies when asked about competition . “ We have developed a number of what we call ‘ e-solutions ’ - ways by which we can interact with all of our customers and create visibility so a customer knows when the truck will show up at their door . They know in real time when the goods are coming .”
DB Schenker covers about 400 cities across China . Sørensen tells us that among their international competitors , they are the biggest domestic network in China today .
Caring for customers Within this network , Sørensen identifies individual customers : “ We do business with an American fast fashion retailer here in China . Every year there is a big sale on 11th November called Singles Day . It is a big e-commerce sales day . All the different websites ( Tmall , Alibaba etc .), they have big sales . The revenue of that day now exceeds the revenue of black Friday in the US . What we do for this specific American fast fashion retailer , we assist them with a fulfilment for their customer ”.
Sørenson tells us about how last year , the American customer got more than 500,000 orders of 1.5 million items in 24 hours .
100 August 2016