CLICK TO WATCH : ‘ VOLVO OCEAN RACE HK STOPOVER RECAP ’ 21 be aware and ahead of . “ People are changing at different rates , in different ways ,” says Teo . “ My take on this is to put your customer in the middle of everything you do and start from the idea of ‘ what is going to make my customer successful today , tomorrow , next year , in 10 years ?’ Next , work backwards and challenge the way you think about making your customer happy . Then and only then , how and which technology can enable that .”
In order to overcome this challenge , Teo approaches education and change management innovatively to enable a new way of thinking , asking : “ Where is that shift that will make our people look at and think about things a little differently ?” and “ How do I create a safe environment for our people to collaborate and stay genuinely focused on the customers ’ needs ?” Challenging the company ’ s own thinking bias and allowing people to be openly uncomfortable about the impending change has been essential . “ It ’ s about having different conversations , looking at how our customers and our partners will be
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