“ The role of HGC ’ s Chief Digital Officer was created to lead the digital journey and define new paths for growth and success in the digital era ”
— Jacqueline Teo , Chief Digital Officer at HGC Global Communications
nesses and their expansions in the Asian market , and led multiple significant organisation wide transformations . She also led the global technology integration and transformation of a US $ 697mn acquisition , and has led the ground up establishment of several billion-dollar telecommunications startups in Asia and Australia .
For Teo though , the most valuable experience she has gained is an understanding of the “ business of technology ”. “ I look at technology as a means that will provide a positive experience to the user , and having an understanding of the importance of that return of investment ( ROI ) allows me to think differently ,” she says .
“ What are people really looking for the technology to do ? Then , how do people make decisions around technology that are not only based on the technology ? How many ROI factors can I satisfy with this technology ? These are multi-faceted questions and my experience has allowed me to empathise and be curious about financial , emotional , human , intellectual and rational aspects of the decision . Adding another layer that takes into account the diverse backgrounds of people whether it be age , gender , experience , nationality etc – this completely applies to HGC ’ s digital journey .”
HGC ’ s digital transformation focuses on two key areas : an internal transformation of culture , technology and process ; and an external transformation of brand , services and experience that will see technology as an enabler for its customers own digital journeys . Teo ’ s remit covers digital businesses and services , cybersecurity , data , cloud , operations support system ( OSS ) and business support system ( BSS ).
Teo describes having open , agile
15 asia . businesschief . com