an AI engine under the hood . As we make it more about the application and less about the technology , I think we ’ ll find it easier to embark on .”
So , is AI just the latest buzzword ? “ It ’ s the bees and the honey : everyone swarms to the latest thing , but AI is just a piece of technology . If you don ’ t
apply it in a different way you don ’ t get anything out of it . Companies like ServisBOT are coming out and saying ‘ don ’ t worry about the AI , we ’ ll solve that – this is about its application . Here are some easy tools to create a new work flow , or a new bot , to complete a new task … don ’ t worry what ’ s under the hood ’. We ’ re selling it as a service .”
What ’ s next for AI ? Customer service and AI , then , go hand in hand – but where else can businesses easily utilise the tech ? “ Customer service is across all industries ,” McGloin clarifies , “ so it ’ s a horizontal layer . Where I see
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