overload we have .” Another element , according to McGloin , is the major processing power required for AI . “ You needed a lot of processing power to crunch that data and come up with the answers – the Android device we now carry in our pocket has more power than anything in the 1990s .” In addition , open sourcing has made essential knowledge and skills available . “ Amazon ’ s been using AI for 10 years for book preferences … they open sourced it and made it available ,” he explains , saying that these tech giants are releasing APIs to carry out machine learning and as such making AI easier to use so that “ ordinary developers are able to get up to speed very quickly ”.
These factors are set to make AI as much a part of life as the computer . “ As Andreessen Horowitz talks about , AI will become a feature of all software going forward . Software will have to have some self-learning capability , and some artificial intelligence . So , AI will become table stakes in software going forward – anybody who doesn ’ t have it won ’ t even be in the race .”
The application of AI McGloin is clear that “ the difference between the winners and the losers is who knows how to apply AI . At ServisBOT , we ’ re trying to change the customer service experience
ServisBOT – changing the customer service conversation
ServisBOT was founded in 2016 by brothers Cathal and Ray McGloin along with Chris Doyle . The company aims to transform customer service for businesses using technologies like AI and automation . An army of “ bots ”, including Chat Bots and Service Bots , provide automated solutions giving customers “ the service they want , any time they want ”. In this way , the Massachusetts-based software company makes it easier and cheaper for businesses to implement AI .
27