TECHNOLOGY so can only have your live chat work between , say , 8am and 8pm , often with a live chat agent handling several queries at once . That ’ s what gave rise to ServisBOT : the idea there had to be a better way of handling customer service with a conversational interface in a digital world that ’ s mobile-centric .”
The evolution of AI “ AI has been around for 40 or 50 years now ,” McGloin explains , “ but a few things have changed . One is the abundance of data to create an AI system – because these are learning systems , you need large amounts of data for machines to know what to do . That ’ s fulfilled today by the data
26 April 2018