Driving Healthcare Transformation Through Generative AI
authorizations are handled by intelligent automation and less than 1 % of appointments are cancelled due to delayed or denied authorizations at Atlantic Health . Here we will look at further adoption of GenAI , in similar healthcare settings .
1.3 SCOPE
We will deep dive into four use cases of GenAI related to patient care :
• Generated Patient Summary
• Personalized Patient Instructions
• Referrals to Other Physicians
• GenAI-assisted Insurance Claim Explanation These uses cases will be discussed in detail , in this paper .
2 INDUSTRY LANDSCAPE
We will look at some examples of the AI related attempts and initiatives , in the healthcare domain , in the last two decades . These will help to show how the adoption of GenAI can improve the efficiency in healthcare settings such as in hospital and physician group practices , with the welfare of patients at the core of it .
2.1 LITERATURE REVIEW
Let us do a limited literature review here to see how companies , researchers and practitioners have used or attempted to use AI - both discriminative AI and GenAI . We will look at IBM Watson Health that started several years ago , and more recent work such as the Nature publication on GenAI for healthcare , UCSF-BERT 14 and Mayo Clinic .
• IBM Watson Health : While IBM Watson did not directly use present day LLMs , it used similar techniques for natural language processing . It had limited success and eventually spun it off as Merative in January 2022 . It includes Merative Vida 15 , Watson – Oncology , Genomics and Drug Discovery .
• Nature Magazine , June 2023 Paper titled “ Health system-scale language models are allpurpose prediction engines ”: The researchers state that LLMs could be used to read the notes written by physicians , to access a detailed description of a patient ’ s medical condition , thereby supporting the decision support at the point of care 16 .
14 https :// browse . arxiv . org / pdf / 2210.06566 . pdf
15 https :// www . merative . com / content / dam / merative / documents / ebook / achieving-the-benefits-of-ai . pdf
16 https :// www . nature . com / articles / s41586-023-06160-y Journal of Innovation 91