Three Words Nigerian Companies Need To Stop Using On
Social Media
Nigerian companies are getting customer service wrong on social media, and it’s painful to watch. I could write entire
articles about slow responses and the useless information companies provide in off-point answers to simple questions, but
my major gripe is with the unnatural, non-conversational and alienating language carried over from corporate
communications (read: emails) without any thought. Note: If you’re the type to say “I’ll revert to your SMS later” in
everyday conversation, stop reading this right away. You’re too far gone for help.
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