BOUNCING OFF THE SATELLITES
EVERYTHING YOU WANT TO KNOW ABOUT THE SENIORS AND MORE
EUROPEAN SENIOR LINE
GUESS THE SENIOR!!
SENIOR NEWS
You might have noticed that, when calling 4060, you might
get a Senior from another office taking your call. When all our
team members are busy, your call gets indeed transferred to the
other European offices. This increases the Seniors‘ availability on our
phone line and reduces the waiting time for you to get an answer that will
help our customers. It also helps us understand the differences between our
European offices and will support the alignment of our procedures and approach on
the phone
Help us get the best: feel free to provide any feedback, whether positive or
constructive, on the European Senior Line to your Team Leader. We are working to
help you better!
MOULOUD RAMDANI
TEST YOUR
KNOWLEDGE
COACHING
WHEN SENDING A COACHING OPPORTUNITY TO THE SENIOR INBOX,
WHICH INFORMATION SHOULD BE INCLUDED?
A.
OFFICE OF THE AGENT
B.
DESCRIPTION OF THE PROBLEM
C.
BOOKING NUMBER
D.
NAME OF THE AGENT
E.
DATE AND TIME OF THE ACTION TO BE COACHED
F.
ANSWER ON LAST PAGE
ALL OF THE ABOVE.
ANSWER ON LAST PAGE
WHERE ARE YOU FROM?
opportunity to join the senior Team
I was borne in the North of Algeria and where I have been since November
grew up in a small village near the city 2012.
of Tizi Ouzou before moving to France.
YOUR
MOST
MEMORABLE
DAY
AT
WHICH LANGUAGES DO YOU SPEAK?
BOOKING.COM ?
Beside a very unknown local dialect, I That would definitely have to be the
learned to speak French from a very day I got the confirmation that I was
small age onwards and completed my promoted into the senior team.
school education in French. I speak
INTERESTS AND HOBBIES ?
pretty good English I think and have a
My biggest passion is football, mainly
few words of Arabic also. I am still
the English Premiere League which I've
working on my German language skills.
admired since I was a child. I also enjoy
cooking, meeting with friends and of
YOUR HISTORY AT BOOKING.COM ?
By now I am with Booking.com for 2 course exploring my still new home city
years 2 months. I started as a CSE on Berlin.
June 6 2011 and then had the