What has been the
major challenges
that you have faced
as diagnostics
service provider?
We were the pioneers for
online diagnostics in the
country. Being the first
mover, the first and
foremost challenge was to
demonstrate there is a
demand. We faced twelve
rejections from investors
before we raised our first
funding as there was no
other precedent.
Second challenge was
figuring out the business
model. We started out as a
pure market-place for
diagnostics but soon
realized that the lab
partners, including the
best known names are not
equipped to provide
reliable and quality
service. The business is
very complex and there
are numerous places
where corners are cut
leaving the customer
dissatisfied.
We pivoted to our current
model to provide high
reliability and accuracy.
Not only is the entire
highly trained sample
collection staff, our own,
we also deeply integrate
with labs using technology
and we ensure accuracy by
controlling quality at 250
“We faced multiple
rejections from
investors before we
raised our first
funding as there was
no other precedent”
points within the lab and
50 additional points in the
sample collection and
testing process.
Third challenge has been
scaling with minimum
addition to manpower
costs. We have spent a lot
of time in automating our
entire back-end processes
to ensure the experience is
as smooth and the
requirement for
manpower during scaling
is minimized. For this, we
had to map out the myriad
number of complex
operational flows and hard
code them with
technology.
www.BioVoiceNews.com
31