The customer service is also good for when a customer has an inquiry as they have a range of social networks like twitter where customers can tweet them, they also have an emailing system and already answered questions which may be useful to their customer. Boohoo will have goods produced by the manufacturer in bulk which is then stored in their warehouse. They will have the item in a couple of styles and also different colours. The product is then sold as an individual item online. The product is then featured online with all the sizes it comes in and different colours, the product is then also shown as an outfit with matching items so the customer can see what it would look like and what it goes with. The product can then be purchased with a credit card and it is then dispatched from the warehouse to the customers address. John Lewis is a brick and mortar store therefore can only be accessed in certain locations for example large shopping centres like Westfield. However they do have an online store which customers can access if on the InternetThey offer a wider range of products compared to Boohoo which include, men, women and children’s fashion, home ware, gifts, stationary, accessories and shoes.As they are a large department store the have more than one warehouse
Their returns policy is exchange or refund if you are not happy with the product within 14 days of receipt.Their customer service is different to Boohoo because you can be face to face as well as email or telephone from their online store. They also have a customer service page on their website where you can ask any questions you may have and also look through most frequently asked questions. They also have a click and collect service where you can order online and then collect your item in store so you don’t have to pay for delivery. John Lewis also have a technical support service if you have a problem with an electrical device that you bought from the store. They offer guarantees for example on electrical equipment you have 3 years after purchase. . The goods are produced at the manufacturer and purchased in bulk this is then sent to the warehouse. From the warehouse they will then send stock to the stores which they can then stock in their stock rooms.They will send all the sizes styles and colours to the store and then leave the rest in the warehouse for the online storeThe product would then be on the shop floor and displayed, it could be either on a mannequin or folded on a table or on a hanger.The product can then be bought at the till either using a debit, credit or store card.