BellTIME
Customer Service
Excellence Training
for Transition Year
and PLC students.
businesses interact internally and the importance
of being a strong and positive ‘internal customer’
in a place of work or within any group. We
therefore cover how teams work and the benefits
of having outstanding internal customer service
which in turn supports the external customer
service quality. Students will be asked to look at
well known brands such as Hollister, Applegreen,
Supervalu, McDonald’s, Next, TK Maxx, Costa
Coffee, Penney’s etc and to measure their
customer service standards based on their own
experience. We also ask them to look at service
standards in Banks, Credit Unions and Hospitals
and where they identify improvements that could
be made.
The Customer Service Excellent Ireland Course for
TY students is three hours long and the maximum
number of students is 25 so as to protect learning
quality. The course for PLC students is a six hour
one and likewise, the maximum number is 25.
Participating students receive a Customer Service
Excellence Ireland Certificate which adds to the
student portfolio. The feedback from participating
schools and students has been very positive and
testimonials and references are readily available.
For further information –
email [email protected] or
call Charlie Boyle on 085 761 6749
Interactive training which has the
objective of increasing the
awareness of the importance of
customer service in any sector
and any size of business as well
as increasing student confidence
in the delivery of customer
service. Ideal for TY and PLC
students as it works alongside
their work placement, enhancing
their development.
Students who participate will
receive the CSEI certificate which
is endorsed by Enterprise Ireland.
Maximum class size is 25 – TY
course is 3 hours and PLC course
is 6 hours.
25