BellTIME
Customer Service
Excellence
Training Course
Every aspect of work life has the
need for good customer service.
It therefore follows that as part
of our formal education that an
awareness of customer service
is included somewhere along
the path. Customer Service
Excellence Ireland was started in
2013 and is endorsed by
Enterprise Ireland. We work with
over 50 businesses Nationally in
the measurement, training and
recognition of customer service.
Companies such as Maxol,
Topaz, Lidl, Cliffs of Moher and
over 30 shopping centres are
among our client base. In the
past two years our training
courses have seen us involved
with both Transition Year and
Post Leaving Cert Courses
throughout Ireland. These are
short yet impactful courses
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which heighten awareness of
the positive impact of excellent
customer service as well as
leaving the students with
additional skills which they can
then use in their work
placement.
The TY and PLC courses are
very interactive and involving of
the students and consists of
experiential learning where we
use games, activities and group
exercises along with strong
lessons from Disney and
Worldhost, where we hold the
licence to use their wealth of
customer service content. We
also introduce students to the
importance of Emotional
Intelligence, Communication and
customer behaviours and how
best they can match each
customer situation with
empathy, care and attention.
The objective is to increase the
confidence of the students in
their personal development
during their Transition Year or
Post Leaving Cert course.
Charlie Boyle, who carries out
the training courses in the
Educational sector is an
experienced Customer Service
training specialist, having
worked with the London
Olympic games, Chelsea FC, TGI
Fridays, Cliffs of Moher.
Regardless of the career or
study path that a student will
embark on, customer service
and its importance is relevant to
everyone. Over the past ten
years, there has been an
increasing focus on Internal
customer service. This is all
about how organisations and