3 . Ownership of my concern
� If the purpose of the conversation is to seek assistance , it is always best to verbalize that you are there to help him or her and that you will stay until it is resolved . You will know that the purpose of the conversation is to seek assistance if you listened and you understood what the other person said when s / he initiated the conversation .
4 . Resolution Speed
� If we listened to the other person when the conversation started , you will hear as well the emotion of the person . Does s / he require immediate assistance ? Can you provide the assistance that s / he need ? If yes , help him or her right away . If not , it is best to say it directly to him or her to avoid wasting his or her time but don ’ t forget to back it up with options . If you are a representative , you may need to refer your customer to your supervisor or to other department . If you are a friend , you may need to recommend another person in your circle of friends who can relate to his or her concern or probably have more knowledge about what s / he needs .
5 . Communicated information clearly � Be concise . Be short and direct to avoid miscommunication . Most of the time in today ’ s generation , we listen to respond and not to understand . By being concise in what you say , you can avoid miscommunication because you ’ re sending the message directly to the person that you are talking to .
6 . Feel valued � Showing that you care to the person that you are talking to is enough to cover this part . By simply saying that you understand them and helping them , they will feel that you care . They will feel valued .
These are just the common things that make the person that we are talking to satisfied . It may sound easy to make them satisfied as you read it but for others it may be challenging . Keep these in mind and always consider it when dealing with the people around you .
Be a Customer Service Champion
There are only three behaviors that we have to do or practice every day to achieve the things that make the person that we are talking to satisfied .
1 . Smile Often 2 . Listen Actively 3 . Practice Patience