BDC Magazine - Online version December 2015 Issue - 216 | Page 28

mainstay.qxp_feature 2 21/10/2015 13:39 Page 26

PROPERTY MANAGEMENT SPECIAL: MAINSTAY GROUP

and we value

managed environment through in-house

these relationships

provision, Mainstay will then be able to

very highly. Indeed,

offer an altogether more efficient, and ulti-

our in house team is

mately more cost effective service for its

required to compete against

clients in the long run.

our external providers both in

Providing yet further insight, David

terms of price and quality to secure

enthuses: “What our clients like about us

work. Ultimately, what's important to

is that we're delivering a lot of the pack-

our clients and customers is not who pro-

age. They're not dealing with five or six

vides a particular service but that the serv-

different organisations, or an agent which

ice is undertaken by a provider who deliv-

lays off all of the subcontracting responsi-

ers a 'hands on' quality service, and one

bilities to various other organisations

who is reliable, trustworthy and profession-

which can then become the point of fail-

al. All round value for money is key, and

ure. We take responsibility as a one-stop-

our procurement process delivers this both

shop, delivering as much of the package

fairly and transparently.”

as we can, which gives us such control

It goes without saying that this

over value for money and the quality of

services is one well received by clients of

“We're very much a customer-facing

CORPORATE INDEPENDENCE &
FLEXIBILITY

Mainstay, best evidenced through the fact

business. We have to have the systems in

As an independently owned managing

that many of the company's original

place and the capability to manage a

agent, Mainstay is also one of the few

clients, dating back as far to the early days

high number of customers, and ensure

property asset management agents in the

of the company, have since remained with

that they are getting proper customer

UK which isn't owned by a landlord or

the company either within the same, or

service. When you lump all that together,

investor parent. This benefits the company

across an increased property portfolio. But

the proposition which we are able to

in many ways, most prominent of which is

it isn't simply a case of bringing these serv-

offer to our clients is a very strong one

the flexibility this ownership structure

ices in house to maximise profitability

and, as a consequence, they tend to stay

affords the company. By being able to act

however, as David Clark, Part Owner and

with us as it's very difficult to go out

independently and without the restrictions

Chairman of Mainstay alludes to. Instead,

there and find a similar kind of service

often

Mainstay takes the approach that, by

with an equal amount of involvement on

Mainstay's approach to business follows a

offering these services in a controlled,

every level.